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StillMetrics Support

Need a hand with StillMetrics? This page explains how to reach us, what to include in your message, and a few things you can check yourself first. StillMetrics is a platform in development, so thank you for your patience while we grow.

1. Contact us

Email us at ziadelamary@gmail.com and we will get back to you as soon as we can. We do not currently run a ticket system or publish support hours, so we cannot promise a specific response time — but we read every message.

When you report an issue, it helps a lot if you include:

  • The email address of your account and the name of the workspace affected.
  • What you were trying to do, what happened instead, and any error message you saw.
  • The date range or report you were working with, if relevant.

Please never send us your API keys, access tokens or passwords. We will never ask for them by email. If you think a key has been exposed, revoke it in your workspace and generate a new one.

2. Meta Ads and Looker Studio

To report your Meta Ads data in Looker Studio, the steps are:

  • Connect your Meta Ads account inside StillMetrics.
  • Open the Looker Studio destination page and select your connected Meta Ads source.
  • Generate a workspace reporting API key and copy it somewhere safe.
  • Open the Meta Ads Looker Studio connector from that page and paste your key when the connector asks for authorization, then choose your ad account.

The connector uses your workspace API key for authorization — it does not use Google OAuth to sign you in to StillMetrics. The connector is a beta test deployment and is not a Google-verified public Gallery listing, so it may not work for every account yet.

A direct Looker Studio connector for Salla is not enabled yet. For Salla data, please use the manual Google Sheets setup described on the Looker Studio destination page.

3. Troubleshooting checklist

Before writing to us, these checks solve most problems:

  • Confirm your integration shows as connected on the Data Sources page, and reconnect it if the connection has expired.
  • Check the last successful sync date — your data may simply not be synced yet.
  • Make sure you are looking at the correct workspace and ad account.
  • In Looker Studio, confirm the connector is authorized with your workspace API key. You can verify the key is yours without sharing it with anyone.
  • Double-check the report date range — empty charts are often just empty dates.

If none of that helps, email us with the details listed above and we will take a look.